Shipping Policy

At Boxed & Bundled Gifts, we take pride in carefully packaging every order to ensure it arrives safely and beautifully presented.

Processing Times

All orders are packed by hand and dispatched within 1–3 business days.

During busy periods, promotional events, or public holidays, processing times may be slightly longer. If this occurs, we'll do our best to keep you updated.

Shipping Within Australia

We currently ship Australia-wide using trusted postal and courier services.

Shipping costs are calculated at checkout based on your location and the size of your order.

Once your order has been dispatched, you will receive a confirmation email with your tracking information (where available).

Delivery Timeframes

Estimated delivery times after dispatch are:

• Victoria: 2–5 business days

• Interstate Metro Areas: 3–7 business days

• Regional & Remote Areas: 5–10 business days

Please note these are estimates only and may vary depending on your location and the shipping carrier.

Local Pickup

If local pickup is available, you can select this option at checkout.

Once your order is ready, you'll receive an email with collection instructions.

Tracking Your Order

If your order includes tracking, you'll receive a tracking number via email once your parcel has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your purchase.

Boxed & Bundled Gifts is not responsible for parcels delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If a parcel is returned to us because of an incorrect address, additional shipping charges will apply to resend your order.

Lost or Delayed Parcels

Once your parcel has been handed to the shipping carrier, delivery times are outside of our control.

If your parcel appears delayed or is marked as delivered but cannot be located, please contact us and we'll gladly assist you in lodging an enquiry with the shipping provider.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number

• Photos of the damaged parcel

• Photos of the damaged item(s)

We'll work with you to resolve the issue as quickly as possible.

Multiple Items

If your order contains multiple products, they will generally be shipped together. In some cases, items may arrive separately depending on availability or packaging requirements.

Contact Us

If you have any questions regarding shipping or your order, we'd love to help.

We aim to respond to all enquiries within 1–2 business days.

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Delivery Disclaimer

While we do everything we can to ensure your order arrives on time, Boxed & Bundled Gifts cannot guarantee delivery dates and is not responsible for delays caused by Australia Post, courier services, severe weather, natural disasters, or other circumstances beyond our control.